Refund policy

At N.E.I. Entrepreneur, we want you to feel confident and satisfied with every purchase. If your order does not meet your expectations, we are happy to review eligible return and refund requests according to the policy below.

1. Return Period

We accept eligible return requests within 15 days of delivery.

To be eligible for a return, the item must:

  • Be unused and unworn
  • Be in its original condition
  • Have all original tags and packaging attached, where applicable
  • Not show signs of washing, damage, stains, perfume, or alterations
  • Be returned with proof of purchase or your order number

Items that do not meet these requirements may not be eligible for a refund.

2. How to Request a Return

Before sending an item back, please contact N.E.I. Entrepreneur with:

  • Your order number
  • The item you wish to return
  • The reason for the return
  • Clear photos of the item, if requested

Please wait for return instructions before shipping the item back.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photos showing the issue. We will review your request and, where appropriate, offer a replacement, exchange, or refund.

4. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

5. Return Shipping

Unless the item is damaged, defective, or incorrectly sent, the customer is responsible for the cost of return shipping.

For approved returns caused by an error on our part, we will provide appropriate return instructions.

6. Exchanges

If you need a different size or eligible replacement item, please contact us before returning your purchase.

Exchange availability depends on stock. If the requested replacement is unavailable, we may offer another suitable solution or refund where applicable.